Resolve Conflicts

Created on:
Updated on:

If there's a Bible Study every Monday afternoon that uses the Fellowship Hall, but there's a wedding that would like to use that room, Conflict Resolvers can see if the Bible Study is willing to move for that day.

Check out the video to learn how to allow people to resolve conflicts, or follow the steps below.

 

Create the Conflict

When requesting a room or resource, you can see which ones are already reserved based on the alert icon and lines through it. Drag and drop the room or resource onto the reservation block to see who's using the room.

When a conflict is created, the original event isn't affected unless the conflicting event is approved.

Enter any notes or requests in the Additional Notes field, and then select Next to send those notes to the Conflict Resolver.

Resolve the Conflict

A Conflict Resolver will receive an email notifying them of the conflict 30 minutes after the conflict was created. The time delay allows Event Owners to make changes to the event, so all requests go out at one time.

From the Notifications page, view the Conflicts created by requested rooms or resources, and click Resolve to decide which event should get the room or resource.

Choose Original Event

Select the original event to reject the event that created the conflict, and add a note to send to the event owner who made the conflict.

original event
Choose New Event

If you want to allow the event that created the conflict to have the room, select it from the options and send a note to the original event owner.

new event
Share the Room

If the room can be easily shared, choose Share this room and enter a note, which will be sent to both event owners.

share the room

Events that receive the room or resource will move on to the approval process. Events that do not receive the room or resource will be sent an email and need to make different arrangements. If you choose to share the room or resource, each event will have a blue banner notifying you of the shared room or resource.

Need to change a conflict resolution?

If you resolve the conflict one way and want to resolve it in a different way, follow these steps:

  1. Remove the room/resource from one of the two events.
  2. Add the room/resource back to the event, which will create a conflict.
  3. Resolve the conflict in the new way.

Because the Event Owners will receive emails about the resolution, you need to manually send an followup email to the Event Owner with the originally approved conflict.

An email will be sent to the Event Owners with the reason you listed.

email
Was this article helpful?
2 out of 2 found this helpful